Skip to main content

📢 Update -You've invested in Microsoft Teams, how do you use it to deliver superpowers to your people? (pt. 2)


Jace Moreno, Microsoft Teams Platform Lead


It's hard to miss the momentum around Microsoft Teams. While we are incredibly proud of our success, we also recognize that Microsoft Teams is an entirely new way of working for many organizations. Many customers ask us - prior to rolling out Teams for their people - for the "secret sauce" to driving natural & organic adoption, quickly.

The truth is, in the words of one of our partners, the formula is pretty simple. To get people to adopt and love Teams, you just need to give them a reason.

And that's what this series is all about. Sharing real examples of how organizations are using Microsoft Teams to deliver their people a truly modern workplace that unleashes their true potential.

Without further ado, our first superpower story:


Customer: Convergint Technologies
Integration used: Wrike
When Convergint Technologies was founded in 2001, their mission was simple: to be their customers’ best service provider. Today—4,000 employees and 100 branch offices later—that mission remains. And as Convergint continues to grow worldwide, ensuring every colleague has the right training and tools is key to keeping this promise alive.


Yammer Convergint.jpg


Fast growth, slow workflow
Training employees on essential tools is critical to delivering excellence to customers. But as a global company in a growth spurt, Convergint struggled with managing requests for new-hire training. Without a centralized tool for requesting these onboarding sessions, they relied on email. Which meant critical details—or the requests themselves—were often lost in someone’s inbox.


“We scheduled everything by phone, email, or Skype for Business. Juggling all these tools was inefficient and occasionally caused us to misplace information.”
- Bethany Taylor, Business Architect

Getting on the same page—literally
Earlier in the year, Convergint adopted Microsoft Teams as their main collaboration tool. Excited by its ability to bring cross-company communication together in a single app, they thought: Why not use it to support new-hire onboarding? So, they integrated Wrike, a project management software, into Teams. The result was a game-changer.

Now, instead of coordinating trainings via email or phone, managers, new hires, or existing colleagues who simply need a refresher can request training by filling out a Wrike form without leaving their Microsoft Teams app. Wrike then routes the request to the Productivity Specialist who can best support the need, and it’s automatically added to their training backlog. The Specialists and new hires can then have conversations, share training materials, and conduct the actual training session—all within Teams. Not only has this streamlined Convergint’s process, it’s allowed them to track their onboarding needs and manage training backlogs more effectively.


“Having the ability to access our Wrike projects inside of Teams has been a game-changer. It improves our response time to training requests so we can support our colleagues on a global scale.“
- Bethany Taylor, Business Architect

A more connected future
Taylor says Convergint next plans to continue using Wrike and Teams to manage new software deployments and enhancements. Integrating Teams’ stellar communication capabilities with the accountability offered by Wrike’s tasks and projects allows the team to manage change and keep a global organization both engaged and informed—ultimately empowering them to uphold their reputation of customer service excellence.


Share the link to full story

Learn more about Wrike for Microsoft Teams
Microsoft Teams superpowers series (pt. 1)


Stay tuned, Superpowers (pt. 3) will be coming very soon!

Source Reference : Microsoft Teams Tech Community


Popular posts from this blog

Turn off/ Hide Details panel/ Information Panel on modern SharePoint lists

Not always we require to show changes done by other which is a mandatory feature in SharePoint online.  What is details pane (aka. Information Pane)? Detail pane/ Information shows information regarding the document if you selected a one or its showing recent changes within a list or library. Follow link to Microsoft documentation about details pane. Bad news: Until Microsoft listen to User Voice , there is no straightforward way to enable disable this even you don't want. Good news: We could write a SharePoint framework extension to hack styles until Microsoft give us a permanent solution. How? I found this sample project (Inject CSS into modern SharePoint pages with React) which could reuse to our purpose. Thanks to Hugo for saving my time.  Steps to awesomeness:  Clone the project Resolve dependencies >  npm i Bundle >  gulp bundle --ship Package >  gulp package-solution --ship Upload package into SharePoint App catalog  

📢 Update -Top 10 Microsoft Teams questions from customers around the world

Over the last 4 months, we’ve traveled to 9 countries on Microsoft Ignite | The Tour meeting and speaking with users like you about Microsoft Teams. The insights and feedback at every location has been invaluable — Thank you. During our travels, there have been 10 questions that have repeatedly surfaced. Below are all of the questions — including the answers too, of course!   Can you restrict access to a specific channel in a team? What are best practices for governance, specifically around team creation, naming, and retention? Can I add guests to my team? If so, how? How does external access/federation work? How is this different to guest access? What functionalities do I get in a hybrid environment? Is Teams available for on-prem environments? How do I configure Direct Routing in Microsoft Teams? Why should I move from Skype for Business to Teams? How do I make this transition? I have existing SharePoint sites that I would like to bring into Teams. Can I do that? I need t

Eliminate Duplicates in Microsoft Flow and Azure Logic Apps

There is no straight forward method or Microsoft Flow action  to eliminate values in a collection like Microsft Excel (as of March 2019). This little hack will help you to eliminate/ remove duplicates and create a collection of unique values. Sample scenario: Need to send daily summarized notification to assigned approved with pending approval items. Sample workflow: Initialize an array Iterate collection of data and append items that are not there in the filtered array Side note: This won't be an option to consider if you too concerned about the performance of the workflow but for the time being its an option to consider.